At Aster Med, we understand that, like any online user, you may be concerned about how your personal information is collected, used, and protected. We respect these concerns and are committed to handling your data carefully, responsibly, and securely.
This Privacy Policy explains our practices regarding the collection and use of your information. By visiting Aster Med, you agree to the practices described in this policy.

What Personal Information Does Aster Med Collect From Customers?

Your feedback and interactions help us improve and enhance your experience at Aster Med. Below are the types of information we may collect:

1- Information Provided by You

Through forms, customer portals, or other inputs on our website, we collect details you voluntarily provide. Cookies and related technologies may also capture relevant information. While you may choose not to share certain details, some features of our website or services may become unavailable. This information is primarily used to:

Respond to your requests
Personalize your experience
Communicate effectively about your orders

2- Automated Information

Like many websites, we use cookies and similar tools to collect certain data whenever you interact with our platform. This may include technical details about your device, browser, or browsing activity while engaging with Aster Med.

3- Email Interactions

If your device settings allow, we may receive confirmation when you open emails from Aster Med. This helps us make our emails more relevant and engaging. To avoid unnecessary communications, we may also cross-check our mailing lists with those from other trusted sources.
If you do not wish to receive promotional emails, you can update your communication preferences at any time by contacting us at info@aster-med.com

How Does Aster Med Collect Information Through Cookies?

Cookies are small, unique identifiers that we place on your device via your internet browser. These allow our systems to recognize your browser and enable features such as saving items in your shopping cart during your visits.
Most browsers provide options to:

Restrict new cookies
Notify you when a cookie is received
Disable cookies altogether

You can also manage or delete similar data (like Flash cookies) through your browser’s add-on settings or the manufacturer’s website.

⚠️ Please note: Some cookies are essential to enjoy key features of Aster Med’s website. If you disable or reject cookies, certain services—such as maintaining items in your checkout process—may not work properly.

Does Aster Med Share the Information It Collects?

We do not sell customer information. Data may only be shared in the following limited circumstances:

Trusted Affiliates
We may share information with affiliates of Aster Med that are bound by this Privacy Policy or that follow equally strict privacy practices.
Third-Party Service Providers
We work with trusted companies to perform services on our behalf—such as fulfilling orders, delivering products, processing payments, analyzing data, removing duplicate information, sending communications, or providing customer support. These providers have access only to the information required to perform their tasks and may not use it for any other purpose.
Business Transfers
As Aster Med grows, we may acquire other businesses or assets, or our company itself may be acquired. In such cases, customer data may be transferred as part of the business assets but will remain subject to this Privacy Policy (unless you consent otherwise).
Legal Compliance & Protection
We may disclose information if required to comply with the law, enforce our terms and agreements, or protect the rights, property, or safety of Aster Med, our customers, or others. This may include exchanging information with organizations to prevent fraud or reduce financial risks. Importantly, this does not involve selling or misusing personally identifiable customer information.
With Your Consent
In cases not covered above, we will notify you before sharing your information with third parties, giving you the choice to opt out.

How Secure Is My Information With Aster Med?

We take the protection of your personal information very seriously. To safeguard your data:

We use Secure Sockets Layer (SSL) encryption, which encodes the information you enter to protect its confidentiality during transmission.
When confirming an order, only the last five digits of your credit card are displayed. The complete number is transmitted securely to the authorized payment processor only during the transaction.
It is important that you protect your password and device from unauthorized access. If you are using a shared computer, always sign out when finished.

What Information Can I Access?

Through your Aster Med account, you have access to a wide range of personal and transactional details. Depending on the feature, you may also be able to update or modify this information.

For record-keeping and security purposes, when you update information, we may retain a copy of the previous version.

What Choices Do I Have?

Providing Information
You can choose not to provide certain information, but this may limit your ability to complete purchases or use some features (such as your account or checkout).
Updating Information
On account-related pages, you can add or edit details.
Communication Preferences
You can adjust your email or postal mail preferences by updating your Customer Communication Settings. However, important legal notices (such as this Privacy Policy or our Terms of Use) will still apply and remain your responsibility to review.
Managing Cookies
Most browsers allow you to block, restrict, or delete cookies, and browser add-ons (such as Flash) can be managed through their own settings.

Are There Any Products for Children at Aster Med?

No. Aster Med products and services are intended solely for professional and adult use. We strongly advise that all items be kept out of reach of children in a safe and secure place.

Announcements, Updates, and Terms of Use

By visiting or using Aster Med’s website, your use of the site and any disputes regarding information are governed by this Privacy Policy and our Terms of Use. These include provisions related to applicable law, dispute resolution, and limitations of liability.

If you have a privacy concern, please contact us at info@aster-med.com with a detailed description of the issue. We will do our best to resolve it promptly.

As our company evolves, this Privacy Policy and our Terms of Service may be updated. Unless you request otherwise, we may occasionally send reminders of these updates via email. However, we encourage you to review our website periodically to stay informed of changes.

Please note: Unless otherwise stated, this Privacy Policy applies to all information we currently hold about you and your account. We will never make material changes that reduce the protection of customer information collected in the past without first obtaining the consent of affected users.

Information We Collect

1- Information You Provide Directly

When you interact with Aster Med—such as browsing, purchasing, submitting forms, or contacting customer support—you provide certain personal information. Examples include:

Searching for products or placing an order directly or through third-party vendors.
Adding or updating details in your profile (note: you may have more than one profile if you use different email addresses).
Communicating with us via phone, email, or other channels.
Completing surveys, wish lists, contest entries, or corporate account registrations.
Writing reviews, participating in forums, or setting event reminders.
Providing recipient information when sending products to others.

As a result of these interactions, we may collect details such as:

Your name, address, and phone number(s).
Payment information (e.g., credit/debit card details).
Names and addresses of recipients for delivery purposes.
Employer information (if registering a corporate account).

Information Collected Automatically

When you interact with Aster Med’s website, certain types of data are automatically collected. This may include:

Your Internet Protocol (IP) address, used to connect your device to the internet.
Login details, email address, and password.
Technical information such as browser type and version, time zone settings, operating system, and platform.
Device and connection details, including browser plug-in types and versions.
Purchase history and interactions with our website.

For fraud prevention, performance monitoring, and user experience improvements, we may also collect data using technologies such as cookies, Flash cookies (Local Shared Objects), and similar tracking tools. Additionally, we may use applications like JavaScript to gather information such as:

Page response times and download errors.
Length of visits on certain pages.
Interaction metrics (scrolling, clicks, and mouse movements).
Navigation methods used to leave or move between pages.

Other Sources of Information

We may also receive information about you from external sources, such as:

Updated delivery or address details from courier services or third parties (used to update our records and improve delivery efficiency).
Payment confirmations, purchase records, or redemption details provided by payment processors or partner services.

Access to Your Information

As an Aster Med customer, you can access a wide range of your account details, including:

Up-to-date information about recent orders.
Personally identifiable details (name, email, password, communication preferences, and contact list).
Billing and payment settings.
Email notification preferences (such as order updates, delivery alerts, and product recommendations).
Browsing activity (recently viewed items, order history, and saved favorites).

Code of Ethics – Aster Med

The Board of Directors of Aster Med has established this Code of Ethics (the “Code”) to guide the conduct of directors, officers, employees, contractors, and suppliers working with the Company. The purpose of this Code is to:

Promote an ethical and accountable culture.
Provide guidance in recognizing and addressing ethical issues.
Outline procedures for reporting unethical or unlawful behavior.
Ensure compliance with applicable laws and regulations.

This Code serves as a framework, recognizing that no single policy can anticipate every situation. It supplements other Company rules and policies, including but not limited to:

Employee Handbook
Insider Trading Policy
Related Party Transactions Policy
Audit Committee Procedures for Handling Misconduct Reports
Anti-Corruption Policy
Global Trade Policy

1- Ethical Conduct

Aster Med conducts business with honesty, integrity, and transparency. Employees, officers, and directors are expected to:

Act ethically, fairly, and respectfully with customers, partners, suppliers, service providers, and colleagues.
Avoid manipulation, misrepresentation, or abuse of privileged information.
Treat all individuals equally, without discrimination based on age, race, gender, sexual orientation, identity, religion, nationality, disability, marital status, or other protected characteristics.
Refrain from harassment, bullying, intimidation, or threats of violence.
Never work under the influence of drugs or alcohol.

Any violations must be reported immediately, and no one will face retaliation for raising good-faith concerns.

2- Conflicts of Interest

A conflict of interest occurs when personal or financial interests interfere—or appear to interfere—with Aster Med’s best interests. Employees and directors must:

Avoid situations that may compromise judgment or objectivity.
Not use their role at Aster Med for personal gain.
Disclose any relationships, outside employment, or financial interests that could pose a conflict.
Never accept gifts, favors, or payments that could influence business decisions.

Examples of conflicts include:

Working for or owning interests in competitors.
Having direct family relationships within reporting lines.
Engaging in business with entities where you or a relative has a significant financial stake.

3- Corporate Opportunities

Employees and directors must advance the interests of Aster Med whenever possible and may not:

Use Company property, information, or position for personal gain.
Exploit business opportunities discovered through Aster Med for themselves.
Compete with the Company.

4- Confidentiality

Confidential and proprietary information must be safeguarded. This includes financial records, business strategies, customer data, trade secrets, and partner information. Disclosure is prohibited unless authorized or legally required.

5- Compliance with Laws

Aster Med complies with all applicable laws and regulations, including:

Anti-corruption and anti-bribery laws.
Global trade and competition laws.
Insider trading regulations.
Employment and workplace safety laws.

Employees are expected to maintain awareness of legal obligations relevant to their role.

6- Anti-Bribery and Corruption

Bribery is strictly prohibited. Employees may not:

Offer, give, request, or accept bribes.
Allow third parties to engage in corrupt practices on behalf of Aster Med.
Provide or accept anything of value intended to improperly influence business decisions.

7- Insider Trading

Employees and directors who have access to material, non-public information about Aster Med or its partners must not:

Trade securities based on such information.
Disclose it to others (“tipping”).

Violations can lead to severe civil and criminal penalties.

8- Accurate Records & Reporting

Aster Med must maintain complete, accurate, and timely records in compliance with accounting standards and securities laws. Employees must never:

Alter, conceal, or destroy records for improper purposes.
Misrepresent facts in reports or filings.

Records related to legal proceedings or investigations must be preserved.

9- Protection of Company Assets

Employees are expected to protect and responsibly use Company property and resources, including:

Confidential data.
Financial resources.
Equipment and technology.

Personal use of Company resources must be minimal and in compliance with policy.

10- Political Contributions & External Communications

Only authorized representatives may communicate with the media, investors, regulators, or government agencies on behalf of Aster Med.
Employees may participate in personal political activities, but must not imply Company endorsement.
Company funds and resources must never be used for political contributions without prior approval.

11- Reporting Misconduct

Employees and stakeholders are encouraged to report any suspected:

Violations of law or Company policies.
Unethical, fraudulent, or retaliatory conduct.
Concerns about accounting, auditing, or internal controls.

Reports may be made to:

A supervisor or manager.
Human Resources or the Legal Department.
The Audit Committee Chair (for directors).
Email: info@aster-med.com

12- Non-Retaliation

Aster Med strictly prohibits retaliation against anyone who reports concerns in good faith or participates in an investigation. Retaliation itself will result in disciplinary action.

13- Enforcement

Violations of this Code may result in disciplinary measures, including termination of employment or removal from the Board of Directors.

14- Waivers

Exceptions to this Code are rare and require:

Board approval for directors and executives.
Written approval from the Legal Department for other employees.

15- No Employment Contract

This Code is a policy framework and does not create a contract of employment. Employment with Aster Med remains “at will.”

Privacy Policy – Aster Med

Privacy Policy – Aster Med